Club

Club is a customer-facing pool of leads that eligible customers can claim for free. It gives you a flexible fallback for leads that are not a fit for your usual auction, round-robin, or marketplace path, without turning your distribution plan into a fruit salad. A Club lead can be claimed by more than one customer up to the claim cap you set. A customer can only claim a given source lead once.

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Before you start

To offer a Club subscription, you need three things in place.

• A fully onboarded connected Stripe account.
• A subscription product with at least one offered tier that grants Club access.
• The Club switched on (see below).

You can also grant Club access manually to a customer when you need to make an exception or are setting up the feature.

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Turn the Club on

Open Settings → Application → Subscription Products and scroll to the Club card. Your Club is named after your subscription product, so if the product is “Fresh Squeeze Club”, that’s what customers see. Tiers, prices, claim limits, and moving subscribers between tiers are all covered in Subscription products.

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Add leads to Club

You can place leads into Club in two ways.

• Add a stage with the Club method to your distribution plan. Under Method settings, either turn on Unlimited claims or set a Default claim cap, which is how many customers can claim each lead routed through that stage.
• Use the tenant bulk-upload flow to place leads directly into Club and set the claim cap for that upload.

Leads only land in the Club while Accept leads into your Club is on. A lead remains available until its claim cap is reached. A lead with no cap can stay available indefinitely. Club leads and their claimed copies do not count toward your tenant plan usage.

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What happens when a customer claims a lead

When an eligible customer claims a Club lead, a few things happen.

• The claim does not deduct from the customer’s wallet.
• The lead is delivered to the customer’s normal lead list.
• Juiced uses the usual CRM, webhook, and workflow delivery path.
• The available claim count decreases when a cap is set.
• The source lead disappears from that customer’s Club table, so they cannot claim it twice.

Club claims are not exclusive purchases. If you set a claim cap above one, other eligible customers can claim the same source lead until the cap is reached. A customer’s Lead Eligibility conditions don’t apply to Club claims; they only filter bidding and round robin.

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Claim limits

There are two separate limits, and both apply.

• Per lead is the claim cap on the lead itself (from the Club stage or the upload), which limits how many customers can claim that lead.
• Per customer is the Claim limit on the customer’s subscription tier, which limits how many Club leads they can claim each billing period. Customers with Manual Club Access get an unlimited personal allowance instead, even if they also have a tier.

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Customer access and subscriptions

Customers with access can browse available Club leads and claim them. Customers without access see the Club pitch and a subscription option when your tenant offers one. Subscriptions are billed monthly to the customer’s saved card through your connected Stripe account. A customer retains Club access through the current paid period after canceling. If a payment fails, access can remain during a short grace period before it is revoked. Grant manual access with the Manual Club Access toggle when you edit a customer. An active subscription grants access automatically, independent of this toggle. When you open a customer, the Club panel on their Overview shows their membership details.

• Access, which is Manual, Subscription, Manual + subscription, or No access
• Their Tier, Price, any Discount, and Billing status
• When the subscription Renews or Ends, and any scheduled Tier change
• Claims this period, e.g. “4 used · 6 of 10 left”

Admins can also Change tier at renewal or Withdraw tier change from that panel, and cancel the subscription from the customer’s More actions menu. See Subscription products.

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