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By default, your buyers access your portal through a Juiced subdomain (like yourcompany.usejuiced.com/app). With a custom domain, they’ll access it through your own domain instead—leads.yourcompany.com/app, for example. Custom domains are a premium feature available on higher-tier plans. If you try to access a custom domain on a plan that doesn’t include this feature, you’ll be redirected to your standard subdomain.

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What the domain applies to

Your custom domain covers the buyer portal—the /app interface where your customers log in, view leads, manage their account, and access the marketplace. Once configured, your buyers will access your platform at: 
https://{your-custom-domain}/app

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Setting up a custom domain

1

Verify your plan

Custom domains require a plan that includes this feature. Check your Billing page to confirm your plan has custom domain access.
2

Enter your domain

Go to Domains in the tenant menu and enter your custom domain. Don’t include https://—just the domain itself (e.g., leads.yourcompany.com).
3

Add the DNS record

Juiced will provide you with a CNAME record to add at your domain registrar. This record points your domain to the Juiced infrastructure and is used to verify ownership.
TypeNameValue
CNAMEYour subdomainProvided by Juiced
DNS changes can take anywhere from a few minutes to 48 hours to propagate, though most propagate within an hour.
4

Wait for SSL provisioning

Once your DNS records propagate, Juiced automatically provisions an SSL certificate for your domain. You’ll see the status update in the Domains page as this progresses.

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Requirements and limitations

Domain format:
  • Must be a valid domain without a scheme (leads.example.com, not https://leads.example.com)
  • Subdomains are supported and recommended (e.g., app.yourcompany.com, leads.yourcompany.com)
Reserved subdomains: Certain subdomains are reserved and cannot be used, including: admin, api, app, cdn, dev, docs, mail, portal, support, test, and www. SSL/TLS:
  • SSL certificates are provisioned automatically—no need to provide your own
  • Minimum TLS version is 1.2
  • Certificates are managed and renewed automatically

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Troubleshooting

Domain stuck in “Pending Validation” DNS records haven’t propagated yet, or the CNAME record wasn’t added correctly. Double-check the record at your registrar matches exactly what Juiced provided. You can use a tool like dnschecker.org to verify propagation. SSL certificate not issuing This usually resolves itself once DNS propagates. If it’s been more than 48 hours, verify your CNAME record is correct and doesn’t have any conflicting records (like an existing A record for the same subdomain).

Adding a custom domain

Swap the default subdomain for your own — the tenant setup, DNS records, and validation.