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By default, customers reach your portal on a Juiced subdomain. A custom domain puts it on your own, like leads.yourcompany.com/app, which is the last mile of making the portal feel like your product. This guide covers entering the domain, adding the DNS records, and checking validation. For the full settings page, see Domains & Links.

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Prerequisites

  • The Admin role.
  • A plan that includes custom domains ($500/month or more), or custom domain access enabled for your account. See Billing.
  • A domain where you can add CNAME records at your DNS provider (Cloudflare, Route 53, Namecheap, GoDaddy, and so on).
  • A subdomain picked out, such as leads, buyers, or members.
Click the gear in the rail and choose Domains & Links under Account. Scroll to Custom domain. If your plan doesn’t include custom domains, you’ll see Custom Domains: Higher Plan Required with an Upgrade your plan link instead of the field.

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2. Enter your domain

In the Custom domain field, enter the full hostname, like leads.yourcompany.com. Leave off https://. Click Update custom domain and confirm.
Domains & Links settings page with the Public Marketplace switch, the Customer Portal Entry Point select, and a verified custom domain with two validated CNAME recordsDomains & Links settings page with the Public Marketplace switch, the Customer Portal Entry Point select, and a verified custom domain with two validated CNAME records

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3. Add the DNS records

Juiced shows the records to add under Domain Validation. There are two, both CNAME records. One points your domain at Juiced, and the other proves you own it so Juiced can issue an SSL certificate. Each card lists the Type, Name, and Value. Then head to your DNS provider.
  1. Open the DNS settings for your domain.
  2. Add a CNAME record for each card, copying the Name and Value exactly.
  3. Remove any existing record on the same subdomain, like an old A record for a landing page. Conflicting records block validation.
  4. Save.
DNS providers differ on the Name field. Some want the full name (leads.yourcompany.com); others want only the part before your domain (leads) and add the rest themselves. If yours adds the domain automatically, paste only that first part.
On Cloudflare, set both records to DNS only (gray cloud), not proxied. Proxying gets in the way of validation and the SSL certificate.

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4. Check validation

Back in Juiced, each record shows Validated, Pending, or Incomplete. Click Check again to refresh. DNS changes usually show up within minutes, though they can take up to 24 hours. Once both records are validated, Juiced issues an SSL certificate automatically and the page confirms your domain is verified and active.

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5. Try it

Open https://leads.yourcompany.com/app (with your domain) in a new tab. You should see your portal’s login page with your branding. Existing customers can sign in there straight away with their usual login. Point customer-facing links at the new domain.
  • The login or “Customer portal” button on your website
  • Help center articles and onboarding emails you send yourself
  • Your registration link, if you share it in ads (https://leads.yourcompany.com/app/register)
Links to your checkout pages switch to the custom domain on their own, and a verified custom domain is what lets your team connect an AI assistant.

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Changing the domain later

You can update the domain at most once per hour. The new domain has to validate before it works. Once the SSL certificate has been issued, the field locks. To move to a different domain after that, contact Juiced support.

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Troubleshooting

A record stays on Pending for over an hour. The record probably hasn’t propagated or doesn’t match. Look up the exact Name with a tool like dnschecker.org. If nothing comes back, the record isn’t public yet, or it wasn’t saved at your DNS provider. A record shows Incomplete. Re-copy the Name and Value, check for typos or a trailing dot your provider added, remove any conflicting record, then click Check again. The portal loads with a certificate warning. The SSL certificate is issued after DNS validates, so give it a few more minutes. If it persists, check that both records show Validated.