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By default, your customers access the portal at your-subdomain.juiced.com/app. A custom domain lets you host it at something like portal.yourcompany.com/app instead — the last mile of making the portal feel like your product. This guide walks through entering your domain, adding the DNS records Juiced provides, and watching validation complete. For the feature-level context — what a custom domain covers, reserved subdomains, SSL behavior — see the Domains feature page. Pair this guide with Customizing the portal to finish branding top-to-bottom.

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Prerequisites

  • Admin role access to your tenant.
  • A plan that includes custom domain support. Custom domains are a premium feature — see Billing for the plans that unlock them.
  • A domain you control at a registrar (Cloudflare, Route 53, Namecheap, GoDaddy, etc.) where you can add CNAME records.
  • A decision on the subdomain you want to use — typically portal, leads, app, or members.
Custom domain setup is gated at the plan level. If your plan doesn’t include it, the Domains page is hidden from navigation and the menu item won’t render at all. Upgrade first, then come back here.

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Step 1: Open the Domains page

Click the tenant menu in the top-right → Domains. The page lives at /manage/<tenant>/domain-settings and has one main section: Custom Domain. If the menu item isn’t there, your plan doesn’t include custom domain access — head to Billing and upgrade before continuing.

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Step 2: Enter your subdomain and domain

The Custom Domain form has two text fields side-by-side: As you type, a live helper below the form renders your full customer URL in bold — e.g., “Your customers will access your platform through portal.yourcompany.com/app.” That’s your sanity check.
Certain subdomains are reserved and will be rejected: admin, api, app, cdn, dev, docs, mail, portal, support, test, www. If you get a validation error after typing, it’s most likely because you picked one of these. Try something else like leads, members, or buyers.
Don’t include https:// in either field. The https:// prefix on the Subdomain input is decorative — the form stores only the labels. Pasting a full URL confuses validation.
Click Update custom domain. Juiced creates the domain record, begins the SSL issuance process behind the scenes, and reveals the Domain Validation section below.

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Step 3: Add the DNS records your registrar needs

A new Domain Validation section appears with a table of CNAME records. You’ll typically see two rows — one for the customer-facing domain itself, one for the validation record Juiced uses to prove ownership and issue an SSL certificate. Each row shows: While the records are still being provisioned, the Name and Value columns show a spinning placeholder (-). Wait 10–30 seconds and refresh — they should populate.
The Name field format varies by registrar. Some want the fully-qualified name (portal.yourcompany.com); some want just the subdomain (portal). If your registrar auto-appends the root domain, paste just the subdomain portion. If you’re unsure, paste the full name — most registrars strip the duplicate.

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Step 4: Save the records at your registrar

Over in your DNS provider’s dashboard:
  1. Open your domain’s DNS settings.
  2. Create a new CNAME record for each row shown in the Domain Validation table.
  3. Set the TTL to 60 seconds (or the lowest your provider allows).
  4. Save.
Check for conflicting records before saving. If you already have an A or CNAME record for the same subdomain (e.g., an old landing page at portal.yourcompany.com), delete or point it elsewhere — conflicting records will block validation.
Do NOT proxy the CNAME through Cloudflare’s orange cloud (or any similar CDN proxy). Proxying rewrites the records in a way that breaks SSL validation and TLS handshakes to the Juiced edge. Set the record to DNS only / gray cloud.

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Step 5: Watch validation complete

Refresh the Domains page. Each row shows a Validation Status badge: DNS propagation typically takes 5–30 minutes. In rare cases it can take up to 48 hours, but most registrars are much faster. If validation hasn’t completed after an hour, use dnschecker.org to verify your CNAME is visible globally — a “not found” result means the records haven’t propagated yet, not that Juiced has failed. Once both rows show Validated, the validation description at the top updates to a congratulations message with a clickable link to your live custom URL.

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Step 6: Verify the portal loads at the new URL

Open https://portal.yourcompany.com/app (or whatever your custom URL is) in a fresh browser tab. You should see the Juiced portal login with your branding — same wordmark, same colors, same rail gradient you configured in Customizing the portal. Any existing customer can now log in at this URL.
Your original your-subdomain.juiced.com/app URL still works indefinitely — the custom domain is additive, not a replacement. Keep using the Juiced subdomain for internal testing and use the custom domain for customer-facing links in emails and marketing.
Now that the custom domain is live, update every place your company links out to the portal:
  • Email templates and outbound marketing pointing at the Juiced subdomain.
  • Your marketing site’s “Login” or “Customer Portal” button.
  • Any documentation or help center links.
  • The Support Portal URL in Settings → Company Profile if it was pointing at your Juiced subdomain (see Customizing the portal → Step 8).

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Editing or changing the domain later

To prevent misconfiguration, the domain form has a one-hour cooldown between updates. If you try to edit the domain within an hour of the last update, the Update custom domain button is replaced with a disabled timer button (“⏱️ You can update again in N minute(s)”). Wait it out, then save. Once SSL has been issued, the domain fields lock entirely — you can’t edit the Subdomain or Domain values anymore. To change the domain after SSL issuance, contact Juiced support.

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Troubleshooting

Validation stuck in “Pending” for more than an hour The CNAME records almost certainly didn’t propagate, or they were entered wrong. Check with a third-party lookup tool like dnschecker.org using the exact Name value Juiced shows. If the lookup returns nothing, the record isn’t public yet — give it more time or verify you actually saved at the registrar. Validation says “Failed” The CNAME resolves but to the wrong value, or there’s a conflicting A record. Open your registrar, delete any old records on the same subdomain, re-paste the Name and Value from the Domain Validation table, and wait. Portal loads but shows a certificate warning SSL provisioning hasn’t completed. This takes a few minutes after DNS validates. Wait 10 minutes — if the warning persists, the validation itself likely failed. Re-check the table. Cloudflare-proxied CNAME Turn the orange cloud off — set the record to DNS only. Juiced needs direct DNS resolution to issue the SSL certificate.

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What happens next

With the custom domain live:
  • Email notifications automatically link customers back to the custom domain (not the Juiced subdomain) once validation completes. See Notifications.
  • Public marketplace — if you’ve enabled the public marketplace, it’s now also reachable at portal.yourcompany.com/marketplace.
  • API endpoints remain on the usejuiced.com subdomain — the custom domain only applies to the /app buyer portal. Integrations posting leads keep pointing at your source’s Juiced URL. See Sending leads to Juiced.
  • Further branding is already inherited — logos, colors, favicon set in Customizing the portal all follow the custom domain without extra configuration.
Custom domains are a “set once, forget” setting. Once SSL issues, there’s nothing to babysit — Juiced auto-renews certificates for you.