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Notification contacts are the email addresses and phone numbers that hear about what’s happening on your account, such as a new lead, an outbid, or a paused account. Set them up so the right people get the right alerts, like new-lead texts going to your sales team’s phones and account alerts going to the office inbox. Find them under Notifications → Contacts in the sidebar. To send lead data into your CRM or another system instead, use Webhooks.
Contacts get emails and texts. The notifications bell in the portal is separate. Everyone who can log in to your business sees in-app versions of the same alerts there (new leads, outbids, approved returns and so on), plus your lead export results. Contact settings don’t change what appears in the bell.
Contacts table listing email and phone contacts with their type and nameContacts table listing email and phone contacts with their type and name
The table shows each contact’s Value (the email address or phone number), Type (Email or Phone), and Name. Search or filter by type to find one. Each row has Edit contact and Delete contact actions, and you can tick several rows and use Delete to remove them together.

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Adding a contact

  1. Click New contact.
  2. Choose Email or Phone as the Type. You’ll only see the types your provider has set up, and phone contacts receive text messages.
  3. Enter the Email address or Phone number, and optionally a Name so you remember whose it is.
  4. Check Consent to confirm you authorize your provider to send notifications to this contact.
  5. Click Create contact.
New contact form with Type, Email address, optional Name, and a Consent checkboxNew contact form with Type, Email address, optional Name, and a Consent checkbox
If you see Contacts can’t be added yet instead, either your provider hasn’t turned on email or text notifications for your account, or your account is archived. Contact your provider to get notifications enabled.

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Choosing what each contact receives

Click Edit contact on a row to open the contact. Below its details is a switch for every notification type, so each contact can get exactly the alerts it needs. Click Save contact when you’re done.
Contact edit page with the email address and name, then switches for Lead assigned, Return approved, Outbid, Bid matched, and Under funded notificationsContact edit page with the email address and name, then switches for Lead assigned, Return approved, Outbid, Bid matched, and Under funded notifications
The Marketplace group appears only if your provider has a marketplace. Your provider can also switch off individual notification types for everyone, so you may see fewer switches.
Not sure which to turn on? Lead assigned and Under funded are the two that keep leads flowing. One tells you a fresh lead has arrived, and the other warns you before your bids run dry.