> ## Documentation Index
> Fetch the complete documentation index at: https://docs.usejuiced.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Roles & Permissions

> What each role can access and do in your tenant.

Roles control what users can see and do within your Juiced tenant. Each user is assigned exactly one role, and that role determines their permissions across the platform.

## Role overview

| Role                 | Best for          | Access level                    |
| -------------------- | ----------------- | ------------------------------- |
| **Admin**            | Owners, operators | Full access                     |
| **Customer Support** | Support staff     | Customer and lead management    |
| **Sales**            | Sales team        | Read access + invite management |
| **Data Validation**  | QA, data review   | Lead viewing and updates only   |

## Admin

Admins have unrestricted access to your tenant. They can do everything, including:

* Manage all platform features (leads, customers, bids, sources, lead types, etc.)
* Invite users and manage roles (including changing other admins' roles)
* Access billing and subscription settings
* Configure company profile and compliance settings
* Manage domains and white-labeling
* View analytics and reports
* Access marketplace settings

Use this role for business owners and trusted operators who need full control.

## Customer Support

Customer Support users can manage day-to-day customer operations without access to sensitive settings. They can:

<Tabs>
  <Tab title="Can do">
    * View and edit customers, leads, bids, and transactions
    * Create and manage customer contacts
    * Add and remove customer funds
    * Manage payment methods
    * View and revoke invites
    * Access analytics
    * View the marketplace
  </Tab>

  <Tab title="Cannot do">
    * Manage tenant users or roles
    * Access billing or subscription settings
    * Change company profile or compliance settings
    * Delete most records permanently
    * Configure sources, lead types, or routing rules
  </Tab>
</Tabs>

## Sales

Sales users have read-heavy access designed for prospecting and customer acquisition. They can:

<Tabs>
  <Tab title="Can do">
    * View customers, leads, bids, and transactions
    * View bid history
    * Send and revoke customer invites
    * Access analytics
    * View the marketplace
  </Tab>

  <Tab title="Cannot do">
    * Edit customers, leads, or bids
    * Manage funds or payment methods
    * Access any settings
    * Manage tenant users
  </Tab>
</Tabs>

## Data Validation

Data Validation is the most restricted role, focused purely on lead quality review. They can:

<Tabs>
  <Tab title="Can do">
    * View leads
    * Update lead data
  </Tab>

  <Tab title="Cannot do">
    * Access customers, bids, or transactions
    * View analytics or marketplace
    * Access any settings
    * Create or delete anything
  </Tab>
</Tabs>

## Permission reference

For a complete breakdown, here's what each role can access:

### Platform features

| Feature      | Admin | Customer Support | Sales | Data Validation |
| ------------ | :---: | :--------------: | :---: | :-------------: |
| Leads        |  Full |       Full       |  View |   View + Edit   |
| Customers    |  Full |       Full       |  View |        —        |
| Bids         |  Full |       Full       |  View |        —        |
| Transactions |  Full |       View       |  View |        —        |
| Sources      |  Full |         —        |   —   |        —        |
| Lead Types   |  Full |         —        |   —   |        —        |
| Workflows    |  Full |         —        |   —   |        —        |
| Integrations |  Full |         —        |   —   |        —        |

### Account & settings

| Feature         | Admin | Customer Support | Sales | Data Validation |
| --------------- | :---: | :--------------: | :---: | :-------------: |
| User management |  Full |         —        |   —   |        —        |
| Company profile |  Full |         —        |   —   |        —        |
| Billing         |  Full |         —        |   —   |        —        |
| Domains         |  Full |         —        |   —   |        —        |
| Analytics       |  Full |       View       |  View |        —        |
| Marketplace     |  Full |       View       |  View |        —        |

### Lead operations

| Action          | Admin | Customer Support | Sales | Data Validation |
| --------------- | :---: | :--------------: | :---: | :-------------: |
| Reprocess leads |  Yes  |         —        |   —   |        —        |

### Customer operations

| Action                 | Admin | Customer Support | Sales | Data Validation |
| ---------------------- | :---: | :--------------: | :---: | :-------------: |
| Add/remove funds       |  Yes  |        Yes       |   —   |        —        |
| Manage payment methods |  Yes  |        Yes       |   —   |        —        |
| Send invites           |  Yes  |        Yes       |  Yes  |        —        |
| Revoke invites         |  Yes  |        Yes       |  Yes  |        —        |