> ## Documentation Index
> Fetch the complete documentation index at: https://docs.usejuiced.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Domains

> Configure a custom domain for your buyer portal.

By default, your buyers access your portal through a Juiced subdomain (like `yourcompany.usejuiced.com/app`). With a custom domain, they'll access it through your own domain instead—`leads.yourcompany.com/app`, for example.

Custom domains are a [premium feature](/features/billing#premium-features) available on higher-tier plans. If you try to access a custom domain on a plan that doesn't include this feature, you'll be redirected to your standard subdomain.

## What the domain applies to

Your custom domain covers the **buyer portal**—the `/app` interface where your customers log in, view leads, manage their account, and access the marketplace.

Once configured, your buyers will access your platform at:

```
https://{your-custom-domain}/app
```

## Setting up a custom domain

<Steps>
  <Step title="Verify your plan">
    Custom domains require a plan that includes this feature. Check your [Billing](/features/billing) page to confirm your plan has custom domain access.
  </Step>

  <Step title="Enter your domain">
    Go to **Domains** in the tenant menu and enter your custom domain. Don't include `https://`—just the domain itself (e.g., `leads.yourcompany.com`).
  </Step>

  <Step title="Add the DNS record">
    Juiced will provide you with a CNAME record to add at your domain registrar. This record points your domain to the Juiced infrastructure and is used to verify ownership.

    | Type  | Name           | Value              |
    | ----- | -------------- | ------------------ |
    | CNAME | Your subdomain | Provided by Juiced |

    DNS changes can take anywhere from a few minutes to 48 hours to propagate, though most propagate within an hour.
  </Step>

  <Step title="Wait for SSL provisioning">
    Once your DNS records propagate, Juiced automatically provisions an SSL certificate for your domain. You'll see the status update in the Domains page as this progresses.
  </Step>
</Steps>

## Requirements and limitations

**Domain format:**

* Must be a valid domain without a scheme (`leads.example.com`, not `https://leads.example.com`)
* Subdomains are supported and recommended (e.g., `app.yourcompany.com`, `leads.yourcompany.com`)

**Reserved subdomains:**
Certain subdomains are reserved and cannot be used, including: `admin`, `api`, `app`, `cdn`, `dev`, `docs`, `mail`, `portal`, `support`, `test`, and `www`.

**SSL/TLS:**

* SSL certificates are provisioned automatically—no need to provide your own
* Minimum TLS version is 1.2
* Certificates are managed and renewed automatically

## Troubleshooting

**Domain stuck in "Pending Validation"**

DNS records haven't propagated yet, or the CNAME record wasn't added correctly. Double-check the record at your registrar matches exactly what Juiced provided. You can use a tool like [dnschecker.org](https://dnschecker.org) to verify propagation.

**SSL certificate not issuing**

This usually resolves itself once DNS propagates. If it's been more than 48 hours, verify your CNAME record is correct and doesn't have any conflicting records (like an existing A record for the same subdomain).

## Related guides

<Card title="Adding a custom domain" icon="globe" href="/guides/adding-a-custom-domain" horizontal>
  Swap the default subdomain for your own — the tenant setup, DNS records, and validation.
</Card>